Returns Policy

Not Satisfied With the Product:

We offer a 10-day, unconditional money-back guarantee. If you feel your new glasses aren't right for you, we'll give you a refund or exchange them for another pair of the same value.

The lenses are not as per my original Prescription:

It’s very rare that the lenses produced by us are not as per your prescription but if this is the case then claimtheframe.com is 100% responsible for refund or reshipment. In cases where customers entered the wrong prescription during ordering process, we may not be held responsible but you can contact our sales department to claim extra discount on further orders in order to minimize loses.

I never received the product or its damaged:

If the product is lost in transit or damaged you may claim your 100% refund or ask for immediate replacement.